Whenever we are reporting for any issue to support team
they are usually ask these details
·
Operating system version
·
Operating system patches or maintenance level
·
Operating system environment variables
·
Operating system configuration & error
reporting
·
Operating system kernel parameters
·
Operating system processes
·
Mounted file systems and disk resources
·
Hostname information and network information
Solaris
Command
|
Collects
|
prtdiag
|
Machine hardware information, CPUs
|
uname -a
|
operating system version
|
showrev
|
operating system level summary
|
patchadd -p
|
operating system System patches
|
env
|
operating system environment variable
|
sysdef
|
operating system System Definition
|
ulimit -a
|
operating system current ulimit (system resources) settings
|
ps -ef > ps.log
|
operating system processes, saved in ps.log file
|
mount
|
List of the mounted file systems with location of
scratch and permanent disk resources
|
df -k
|
Description of the amount of space available on each
mounted file system
|
ifconfig -a
|
Network interfaces on the system, including the
associated IP address
|
hostname
|
DNS name for this system
|
/usr/bin/dmesg
|
operating system configuration and error reporting
|
Collect: /etc/services
/etc/hosts /etc/profile /etc/security/limits.conf |
System configuration files
|
HP-UX
Command
|
Collects
|
model
|
Machine hardware model
|
uname -a
|
operating system version
|
swlist
|
operating system Software installed
|
env
|
operating system environment variable
|
sysdef
|
operating system System Definition
|
ulimit -f
|
operating system current ulimit (system resources) settings
|
ps -ef > ps.log
|
operating system processes, saved in ps.log file
|
showmount -e
|
List of the mounted file systems with location of
scratch and permanent disk resources
|
bdf
|
Description of the amount of space available
|
ifconfig lo0
|
Network interfaces on the system, including the
associated IP address
|
hostname
|
DNS name for this system
|
Collect: /etc/services
/etc/hosts /etc/profile /etc/security/limits.conf |
System configuration files
|
Windows
Command
|
Collects
|
systeminfo
|
Hardware information summary
|
winver or ver
|
operating system version
|
winmsd or
start /wait msinfo32.exe /category SystemSummary+SWEnv /report summary.txt |
operating system patches or maintenance level.
Creates summary.txt file with system information |
set
|
operating system environment variable
|
·
cscript C:\windows\system32\eventquery.vbs /L
application /R 1000 /V
·
cscript C:\windows\system32\eventquery.vbs /L
system /R 1000 /V
·
cscript C:\windows\system32\eventquery.vbs /L
security /R 1000 /V
|
operating system configuration and error reporting
|
REG QUERY
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /S
|
Software installed in the system
|
netstat -an netstat.log
|
Network connections
|
Collect:
<drive>:\WINDOWS\system32\drivers\etc\hosts <drive>:\WINDOWS\system32\drivers\etc\services |
System configuration file
|
Hoping this will help you to report issues... :-)
till then.....
njoy the simplicity.......
